Privacy Policy | Ragenaizer

1. Introduction

Ragenaizer ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise workspace platform, including Vision, Chat, Drive, and HRMS services.

By using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our services.

2. Data We Collect

2.1 Information You Provide

Account Information: Name, email address, password, organization name
Profile Data: Job title, department, phone number, profile picture
Payment Information: Billing address, payment method details (processed by secure payment providers)
Communications: Messages, files, and content shared through our services
HRMS Data: Employee records, payroll information, attendance data, leave records (as provided by your organization)

2.2 Information Collected Automatically

Device Information: Device type, operating system, browser type, unique device identifiers
Usage Data: Features used, time spent, actions taken within the platform
Log Data: IP address, access times, pages viewed, referring URLs
Location Data: General location based on IP address (for geofencing features in attendance)

2.3 Information from Third Parties

Single Sign-On (SSO) providers if configured by your organization
Integration partners when you connect third-party services

3. How We Use Your Data

We use your information to:

Purpose	Legal Basis
Provide and maintain our services	Contract performance
Process payments and billing	Contract performance
Send service notifications	Contract performance
Improve and personalize services	Legitimate interest
Provide customer support	Contract performance
Ensure security and prevent fraud	Legitimate interest
Comply with legal obligations	Legal requirement
Send marketing communications	Consent (opt-in)

4. Data Sharing

We do not sell your personal information. We may share data with:

4.1 Service Providers

Third-party vendors who assist in operating our services (hosting, payment processing, analytics). These providers are bound by confidentiality agreements.

4.2 Your Organization

If you use our services through an organization, administrators may access your data according to their organizational policies.

4.3 Legal Requirements

We may disclose data when required by law, court order, or government request, or to protect our rights and safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.

5. Data Storage & Security

We implement industry-standard security measures to protect your data:

Encryption: Data encrypted in transit (TLS 1.3) and at rest (AES-256)
Access Controls: Role-based access with multi-factor authentication
Infrastructure: Secure cloud infrastructure with SOC 2 compliance
Monitoring: 24/7 security monitoring and intrusion detection
Backups: Regular encrypted backups with disaster recovery

For self-hosted deployments, data security is managed according to your organization's infrastructure and policies.

6. Data Retention

We retain your data as follows:

Active Accounts: Data retained while your account is active
Deleted Accounts: Data deleted within 30 days of account closure
Backups: Removed from backups within 90 days
Legal Requirements: Some data may be retained longer if required by law
Aggregated Data: Anonymized analytics may be retained indefinitely

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data ("right to be forgotten")
Portability: Receive your data in a portable format
Restriction: Request limitation of data processing
Objection: Object to certain processing activities
Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at privacy@ragenaizer.com. We will respond within 30 days.

8. Cookies & Tracking

We use cookies and similar technologies to:

Remember your login and preferences
Understand how you use our services
Improve performance and user experience

Types of Cookies

Type	Purpose	Duration
Essential	Required for basic functionality	Session
Functional	Remember preferences	1 year
Analytics	Usage statistics	2 years

You can manage cookies through your browser settings. Disabling cookies may affect functionality.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected data from a child, we will delete it promptly.

If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:

Standard Contractual Clauses (SCCs) for EU data transfers
Data Processing Agreements with all service providers
Compliance with applicable data protection laws

For self-hosted deployments, data remains within your chosen infrastructure.

11. Policy Changes

We may update this Privacy Policy periodically. Changes will be communicated through:

Updated "Last Modified" date on this page
Email notification for material changes
In-app notification when you next log in

We encourage you to review this policy regularly.

12. Contact Us

For privacy-related inquiries or to exercise your rights:

Privacy Team: privacy@ragenaizer.com
Data Protection Officer: dpo@ragenaizer.com
General Support: support@ragenaizer.com
Website: https://ragenaizer.com