Payment and Refund Policy

1. Overview

This Payment and Refund Policy governs all financial transactions related to Ragenaizer services, including Vision, Chat, Drive, and HRMS. By subscribing to our services, you agree to these terms.

Our Commitment: We believe in transparent pricing with no hidden fees. What you see is what you pay.

2. Pricing & Plans

Ragenaizer offers flexible pricing to meet various organizational needs:

Plan	Best For	Billing
Starter	Small teams (up to 10 users)	Monthly or Annual
Professional	Growing businesses (up to 50 users)	Monthly or Annual
Enterprise	Large organizations (unlimited users)	Annual (custom pricing)
Self-Hosted	Organizations requiring data sovereignty	One-time + Annual support

Current pricing is available at our pricing page. Prices are subject to change with 30 days notice.

3. Billing Cycle

3.1 Monthly Billing

Charged on the same date each month
Access continues until the end of the billing period
Can cancel anytime with no long-term commitment

3.2 Annual Billing

Charged once per year on your subscription anniversary
Includes discount compared to monthly billing (typically 20% savings)
Full year access from purchase date

Pro Tip: Annual billing saves you money and ensures uninterrupted service. Consider upgrading for the best value.

4. Payment Methods

We accept the following payment methods:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover
Digital Wallets: PayPal, Google Pay, Apple Pay
Bank Transfer: Wire transfer for Enterprise plans (minimum $5,000)
Invoice: NET-30 terms available for qualified Enterprise customers

All payments are processed securely through PCI-compliant payment processors. We do not store your full credit card details.

5. Free Trial

We offer a free trial to help you evaluate our services:

Duration: 14 days for all new accounts
Features: Full access to all features in Professional plan
No Credit Card Required: Start your trial without payment information
Automatic Expiration: Trial ends automatically if not converted

Important: After your trial ends, you will need to select a paid plan to continue using our services. Your data will be retained for 30 days after trial expiration.

6. Upgrades & Downgrades

6.1 Upgrading Your Plan

Upgrades take effect immediately
You'll be charged a prorated amount for the remainder of your billing period
Additional features become available instantly

6.2 Downgrading Your Plan

Downgrades take effect at the start of your next billing period
You retain access to higher-tier features until then
No prorated refunds for downgrades
Ensure your usage fits within the new plan's limits before downgrading

6.3 Adding or Removing Users

Additional users can be added anytime (prorated billing)
Removed users are credited to your account for future billing

7. Cancellation Policy

7.1 How to Cancel

You can cancel your subscription at any time through:

Account Settings → Billing → Cancel Subscription
Contacting our support team at billing@ragenaizer.com

7.2 What Happens When You Cancel

Your account remains active until the end of your current billing period
You can continue using all features until the subscription ends
After cancellation, your account will be downgraded to limited access
Your data will be retained for 30 days, then permanently deleted

7.3 Data Export

Before cancellation, we recommend exporting your data. You can export:

Files and documents from Drive
Chat history and messages
Meeting recordings
HRMS reports and employee data

8. Refund Policy

8.1 Refund Eligibility

Scenario	Refund Available	Conditions
First-time annual subscription	30-day money-back guarantee	Request within 30 days of purchase
Monthly subscriptions	No refunds	Cancel to stop future charges
Service outage (our fault)	Prorated credit	Outage >24 hours, verified by us
Duplicate charges	Full refund	Contact support within 60 days
Unauthorized charges	Full refund	Report immediately, investigation required

8.2 How to Request a Refund

Email billing@ragenaizer.com with subject "Refund Request"
Include your account email and reason for the refund
We will respond within 2 business days
Approved refunds are processed within 5-10 business days

8.3 Non-Refundable Items

Partial months of service
Setup fees for Enterprise or Self-Hosted deployments
Custom development or integration work
Training and onboarding services
Third-party add-ons or integrations

Our Promise: If you're not satisfied within the first 30 days of your annual subscription, we'll refund your payment in full. No questions asked.

9. Failed Payments

If a payment fails, we will:

Notify you immediately via email about the failed payment
Retry automatically after 3 days, then again after 7 days
Provide a grace period of 14 days to update payment information
Suspend account if payment is not received after the grace period

Avoid Disruption: Keep your payment information up to date. You can update your payment method anytime in Account Settings → Billing.

10. Taxes

Prices displayed may not include applicable taxes
Sales tax, VAT, or GST will be added based on your location
Tax-exempt organizations can provide documentation for exemption
Tax receipts are available in your billing history

For tax-related questions, contact billing@ragenaizer.com.

11. Enterprise & Self-Hosted

11.1 Enterprise Plans

Custom pricing based on organization size and requirements
Annual billing with NET-30 payment terms available
Dedicated account manager and SLA guarantees
Volume discounts for large deployments

11.2 Self-Hosted Deployments

One-time license fee plus annual support and updates
License is perpetual; support renewal is optional
Refunds available within 30 days if not deployed
No refunds after software has been deployed in production

For Enterprise or Self-Hosted inquiries, contact sales@ragenaizer.com.

12. Contact Billing Support

For billing questions, refund requests, or payment issues:

Email: billing@ragenaizer.com
Response Time: Within 24 hours on business days
Phone: Available for Enterprise customers

Please include your account email and relevant transaction details in all correspondence.