1. Overview
This Payment and Refund Policy governs all financial transactions related to Ragenaizer services, including Vision, Chat, Drive, and HRMS. By subscribing to our services, you agree to these terms.
Our Commitment: We believe in transparent pricing with no hidden fees. What you see is what you pay.
2. Pricing & Plans
Ragenaizer offers flexible pricing to meet various organizational needs:
| Plan | Best For | Billing |
|---|---|---|
| Mini | A fixed block of 10 seats | Annual |
| Starter | A fixed block of 20 seats | Annual |
| Pro | A fixed block of 50 seats | Annual |
| Enterprise | A fixed block of 150 seats | Annual |
Current pricing is available on the pricing page. Prices are subject to change with 30 days notice.
3. Billing Cycle
3.1 Annual Billing
All plans are billed annually. There is no monthly option.
- Charged once per year, per seat block, on your subscription anniversary
- Full access to the block for the year from the purchase date
- Prices are exclusive of GST, which is itemised in full before payment
Note: Every plan is a fixed annual seat block. Prices shown are exclusive of GST, which is itemised in full before payment.
4. Payment Methods
We accept the following payment methods:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover
- Digital Wallets: PayPal, Google Pay, Apple Pay
- Bank Transfer: Wire transfer for Enterprise plans (minimum $5,000)
- Invoice: NET-30 terms available for qualified Enterprise customers
All payments are processed securely through PCI-compliant payment processors. We do not store your full credit card details.
5. Evaluating Before You Buy
We do not currently operate a self-service free trial. Every plan is a paid annual seat block, and an account becomes active once payment is received. To evaluate the platform before committing:
- Guided demonstration: We will walk you through any part of the platform against realistic data, at no cost and with no obligation
- Questions in writing: Write to sales@ragenaizer.com and we will answer specifics about fit, migration or compliance before you buy
- Sizing help: We will help you choose the seat block that matches your headcount rather than sell you one you outgrow
Important: Because there is no trial period, please read the Cancellation and Refund sections below before subscribing — they set out the only circumstances in which a paid subscription can be refunded.
6. Upgrades & Downgrades
6.1 Upgrading Your Plan
- Upgrades take effect immediately
- You'll be charged a prorated amount for the remainder of your billing period
- Additional features become available instantly
6.2 Downgrading Your Plan
- Downgrades take effect at the start of your next billing period
- You retain access to higher-tier features until then
- No prorated refunds for downgrades
- Ensure your usage fits within the new plan's limits before downgrading
6.3 Adding or Removing Users
- Additional users can be added anytime (prorated billing)
- Removed users are credited to your account for future billing
7. Cancellation Policy
7.1 How to Cancel
You can cancel your subscription at any time through:
- Account Settings → Billing → Cancel Subscription
- Contacting our support team at billing@ragenaizer.com
7.2 What Happens When You Cancel
- Your account remains active until the end of your current billing period
- You can continue using all features until the subscription ends
- After cancellation, your account will be downgraded to limited access
- Your data will be retained for 30 days, then permanently deleted
7.3 Data Export
Before cancellation, we recommend exporting your data. You can export:
- Files and documents from Drive
- Chat history and messages
- Meeting recordings
- HRMS reports and employee data
8. Refund Policy
8.1 Refund Eligibility
| Scenario | Refund Available | Conditions |
|---|---|---|
| First-time annual subscription | 30-day money-back guarantee | Request within 30 days of purchase |
| Service outage (our fault) | Prorated credit | Outage >24 hours, verified by us |
| Duplicate charges | Full refund | Contact support within 60 days |
| Unauthorized charges | Full refund | Report immediately, investigation required |
8.2 How to Request a Refund
- Email billing@ragenaizer.com with subject "Refund Request"
- Include your account email and reason for the refund
- We will respond within 2 business days
- Approved refunds are processed within 5-10 business days
8.3 Non-Refundable Items
- Partial months of service
- Setup fees for Enterprise or Self-Hosted deployments
- Custom development or integration work
- Training and onboarding services
- Third-party add-ons or integrations
Our Promise: If you're not satisfied within the first 30 days of your annual subscription, we'll refund your payment in full. No questions asked.
9. Failed Payments
If a payment fails, we will:
- Notify you immediately via email about the failed payment
- Retry automatically after 3 days, then again after 7 days
- Provide a grace period of 14 days to update payment information
- Suspend account if payment is not received after the grace period
Avoid Disruption: Keep your payment information up to date. You can update your payment method anytime in Account Settings → Billing.
10. Taxes
- Prices displayed may not include applicable taxes
- Sales tax, VAT, or GST will be added based on your location
- Tax-exempt organizations can provide documentation for exemption
- Tax receipts are available in your billing history
For tax-related questions, contact billing@ragenaizer.com.
11. Enterprise & Self-Hosted
11.1 Enterprise Plans
- Custom pricing based on organization size and requirements
- Annual billing with NET-30 payment terms available
- Dedicated account manager and SLA guarantees
- Volume discounts for large deployments
11.2 Self-Hosted Deployments
- One-time license fee plus annual support and updates
- License is perpetual; support renewal is optional
- Refunds available within 30 days if not deployed
- No refunds after software has been deployed in production
For Enterprise or Self-Hosted inquiries, contact sales@ragenaizer.com.
12. Contact Billing Support
For billing questions, refund requests, or payment issues:
- Email: billing@ragenaizer.com
- Response Time: Within 24 hours on business days
- Phone: Available for Enterprise customers
Please include your account email and relevant transaction details in all correspondence.